Return of goods
Of course we want you to be happy with all the products you purchase at GreenerBeauty.com. However, if you are not, let us work with you to make it right.
Under the Consumer Contracts Regulation applicable from 2014, you are entitled to notify us of your intent to return unused and unopened products within 14 days of receipt. Goods must be returned within 28 days from receipt. The consumer is responsible for return costs.
Should you want a refund please contact us at CustomerCare@GreenerBeauty.com informing us which product you would like to return from which order no with your personal details and why you would like to return the item. Whether you no longer want the item (and it is in its original untampered packaging and can be resold) or it has been damaged in transit we will provide you with details on where to return the purchased item. On receipt of the returned item we will process a refund for the full purchase price of the item to the original method of payment within 3 to 5 working days.
Alternatively, we can provide an exchange either:
- To the same value.
- To a greater value where the balance is due for payment.
- To a lesser value where the difference can either be refunded or used towards another product.
Please not that if you are not careful with the condition of the product that is being returned a refund could be declined by Greener Beauty.
At Greener Beauty we are committed to suppling products in the best possible condition in the quickest possible delivery time; exceeding expectations every time. If you do not feel that we have achieved this, please contact us atCustomerCare@GreenerBeauty.com
3rd party returns policy
If you return an item due to a mistake and want to exchange it for another item, you will be charged £5.00 for the extra delivery costs. We are very confident that you will be delighted with your purchase, but we also realise that purchasing fragrance from a website, without having tried it first, can be quite a gamble. Therefore, if your purchase arrives and it’s not quite what you were looking for, you can return any item for a full refund or exchange within 14 days. Simply email us at CustomerCare@GreenerBeauty.com with ‘Eden: I’ve changed my mind’ in the subject line. Please include your order number in the email. Once you have emailed us, send back the item to the address below within 14 days of having received your order. The cost of returning the product to us will not be refunded. Please mark your order number clearly on the back of the package that you send back to us.
All Eden Perfumes products go through a rigorous quality checking process as part of the service we offer to you. Therefore, it’s very unlikely you will receive faulty goods from us, but in the unlikely event that this happens we will be happy to refund or exchange the product as you see fit, once the fault has been verified. The cost of returning the product by Royal Mail second class recorded delivery will be refunded. Simply contact us as soon as you notice the fault using our contact form with ‘Eden: Faulty’ in the subject line and include details about the fault. Please include your order number in the email. Once you have emailed us, we will send you details of where to send the package. Please mark your order number clearly on the back of the package that you are sending back.
Once your item has been returned and we find everything is as expected (whether the item is faulty or sent back to us as part of the 14 Day Money Back Guarantee) we will credit the full purchase price back to the card you used to make the purchase. If the item is faulty, we will also credit the cost of returning the product to us by Royal Mail second class recorded delivery.
In the unlikely event that we supply goods that are faulty, we will exchange them or refund your payment. Please contact us as soon as possible to report receipt of faulty goods at CustomerCare@GreenerBeauty.com
Under the Consumer Contracts Regulation applicable from 2014, you are entitled to notify us of your intent to return unused and unopened products within 14 days of receipt. Goods must be returned within 28 days from receipt. The consumer is responsible for return costs. When returning an item(s), all parts, pieces, barcode labels and tags must be in their original unopened packaging, in order to be eligible for a refund. Cosmetics are exempt from right to return if opened or sampled, due to the perishable and hygienic nature of the goods. If unsure whether you would like to keep the goods, please do not open and sample as this invalidates your right to refund. We strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.
Once we receive the goods in saleable condition, a full refund for the cost and shipping of goods will be made to your credit/debit card. Customers are responsible for the cost of returning the goods to us.